Purchase and restore help
Products
| Product | Store type | What it does |
|---|---|---|
| OakTune Lifetime Pro | One-time non-consumable | Permanently unlocks the listed Pro capabilities and removes OakTune-inserted Android advertising for the purchasing store account, subject to store rules. |
| Supporter Leaf / Oak Branch / Oak Grove | Consumable | Optional support with local cosmetic recognition only. No functional advantage. |
Before purchasing
- Confirm Google Play or the App Store shows the expected RuleOak product and localized price.
- Use the store account you intend to keep.
- Do not buy from a sideloaded or modified build.
Restore Lifetime Pro
- Connect to the internet.
- Sign in to the same store account used for purchase.
- Open OakTune Settings.
- Choose Restore purchase.
- Allow the store to finish reconciliation.
Supporter Leaves are consumable and generally do not restore.
Pending payment
A pending purchase unlocks nothing until Google Play or Apple confirms payment. The store controls payment completion. Reopen OakTune while online after the store confirms the transaction.
Charged but not unlocked
- Do not purchase the same product again.
- Use Restore purchase.
- Restart the app while online.
- Check the store purchase history.
- If the store shows a completed purchase and restore still fails, email support@ruleoak.com with the app version, platform and non-sensitive store order reference. Never send a password or full payment-card number.
Refunds and revocations
Refund decisions are made by Google Play or Apple. An authoritative refund or revocation can remove Lifetime Pro access. A temporary store outage should not arbitrarily remove a previously verified permanent entitlement while reconciliation is pending.
What support needs
If restore still fails after the store shows a completed purchase, send the platform, OakTune version and a non-sensitive store order reference. Do not send passwords, payment-card details, raw purchase tokens or full receipts unless the store itself asks you to provide them through its official support process.