Help and recovery
OakTune support
Start with the shortest recovery path. If you contact support, include the OakTune version, device/OS version, what you expected and what happened. A Diagnostic ID is useful when the app shows one.
Contact
For product help, purchase questions and problem reports.
Library and playback
- Confirm the app has permission to access audio.
- Rescan after moving or adding files.
- Check whether the file format and source are supported on the device.
- For a personal source, verify the HTTPS/WebDAV address and credentials independently.
Purchases
Use Purchase and restore help. Do not send payment-card details, passwords, raw purchase tokens or receipts by email unless the store explicitly requires a receipt for its own support process.
Diagnostics
Use Settings → Support → Share redacted report. Review the report before sending. It is designed to omit media names, paths, playlists, Listening Preset names, Smart Playlist rules and raw commerce credentials.
Security
Report a suspected security issue privately to security@ruleoak.com. Do not publish exploit details before a reasonable remediation period.