OakWave help
Support
Troubleshooting, purchase restoration, diagnostics and support contact information.
Before contacting support
- Update OakWave from Google Play.
- Confirm the device has internet access and try another station.
- For a purchase, open Settings and tap Restore purchase.
- For playback, copy the station name, time, network type and the message shown by the app.
- Export diagnostics only when requested and review the file before sending.
Contact
Email: hello@ruleoak.com
Suggested subject: OakWave support — Android
Include: app version, Android version, device model, country, reproduction steps and the commerce diagnostic ID where relevant.
Suggested subject: OakWave support — Android
Include: app version, Android version, device model, country, reproduction steps and the commerce diagnostic ID where relevant.
Purchases
RuleOak cannot see your payment-card details. Use Google Play purchase history for orders and refund controls. Do not email purchase tokens, full receipts containing personal details or account passwords.
Station correction or takedown
Use the station and rights takedown process for incorrect identity, unauthorized logo/artwork, broken official links or rights concerns.
Expected response
Support is best-effort and handled in English or Chinese. Urgent emergency, legal-service or broadcaster operational requests should be directed to the relevant authority or broadcaster.